Frequently Asked Questions

RETURN POLICY
Online purchases made through vejrhoj.com may be fully returned within 14 days of the ship date - or exchanged within 30 days of the ship date. Refunds will be made in the form of the original payment. The item has to be in saleable condition (unused, not worn and in its original packaging).

EXTENDED CHRISTMAS RETURN POLICY
Online purchases made in the month of December 2018 through vejrhoj.com may be fully returned or exchanged until January 5, 2019.

SHIPPING
Denmark: 1-2 days delivery time (PostNord & DAO). You will receive receive a tracking number the day after that you have placed your order.

International orders: 3-6 days delivery time (FedEx). You will receive receive a tracking number the day after that you have placed your order. 

SHIPPING RATES
None. We offer our customers free shipping.

GUIDE TIL TO FREE RETURN
We have made the return process as easy as possible in case you wish to return your watch for an exchange or refund.

You must notify us by email within 14 days of the original ship date, if we are to cover the return cost of shipment. Please be aware that we only accept returns where the watch is in saleable condition (unused, not worn and in its original packaging).

    • Please send an email to info@vejrhoj.com and let us know that you want to return your order for a refund or exchange. Remember to include your order# number in the email.
    • You will receive an email from us with a FedEx shipping label, which you must print out and attach on the cardboard box.
      IMPORTANT: You must return your order in its original cardboard box of 28cm x 10cm x 8cm. A larger cardboard box will not fit our pre-made shipping label, and you will be responsible for covering the extra shipping fee, which we will deduct from the amount that is refunded to you.
    • Deliver your package at the nearest FedEx pick up location or scheduele a pickup (we will give further instructions through e-mail).
    • Your part is over. We will contact you by email when we have received your package and have exchanged / refunded your order.

    WATER RESITANCE
    Our watches are 3ATM pressure tested, so you can safely wear your watch in light rain or while washing your hands. However, your VEJRHØJ should not be worn during a shower or submerged.  

    BATTERY LIFETIME & REPLACEMENT

    The average lifetime of the battery in VEJRHØJ’s wood and steel watches is 3 years. You can replace the battery at any watch or jewelry shop.

    PAYMENT METHODS
    We accept Visa, Visa/Dankort MasterCard, American Express, and PayPal.

    WARRANTY

    We offer 24 months limited warranty on manufacturer defects. For warranty claims, please send an email to: info@vejrhoj.com (include your order number in the email, thanks). 

    Please don't hesitate to contact us if you have any further questions.