Frequently Asked Questions

RETURN POLICY
Online purchases made through vejrhoj.com may be fully returned within 14 days of the ship date - or exchanged within 30 days of the ship date. Refunds will be made in the form of the original payment – and the watch must be unused. 

SHIPPING RATES
None. We offer our customers free shipping.

SHIPPING
Shipping in Denmark: 2 days (Postnord)
Worldwide shipping: 3-5 days (FedEx). You will receive receive a tracking number the day after that you have placed your order.

WATER RESITANCE
Our NAUTIC collection is 3ATM pressure tested. However, the watch is not meant to be submerged under water, because it will damage the outer wooden part of the case. The outer wooden part is treated with a transparrent layer of wooden lacquer. So you can safely leave your watch on when you wash your hands or when you are in the kitchen. However, the watch should not be worn during a shower or submerged.  

Our ELEMENT collection is not pressure tested as the case is made solely of wood. But they are splash-proof for everyday use. 

BATTERY LIFETIME & REPLACEMENT

The average lifetime of the battery in VEJRHØJ’s wooden watches is 3 years. You can replace the battery at any watch or jewelry shop.

PAYMENT METHODS
We accept Visa, Visa/Dankort MasterCard, American Express, and PayPal.

WARRANTY

We offer 24 months limited warranty on manufacturer defects. For warranty claims, please send an email to: info@vejrhoj.com (include your order number in the email, thanks). 

Please don't hesitate to contact us if you have any further questions.