FAQ | Frequently Asked Questions

Here's a collection of our frequently asked questions. Please don't hesitate to contact us if you have any further questions.

Shipping

International orders:
Free shipping on all products with FedEx economy. For faster shipping you can choose to pay for priority shipping.

Denmark:
Free shipping with PostNord (choose between home delivery or collect).

International orders:
FedEx economy: 3-6 business days delivery time 
FedEx priority: 2-3 business days delivery time

You will receive a tracking number the day after that you have placed your order.

Denmark:
Approximately 2 days delivery time with PostNord. You will receive a tracking number the day after that you have placed your order.

Yes, you will receive a tracking number after you have placed your order.

Returns & exchange

All purchases made can be refunded or exchanged within 30 days.

Refunds will be made in the form of the original payment. The item has to be in saleable condition (unused, not worn and in its original packaging).

You must notify us by email within 30 days of the original ship date, if we are to cover the return cost of shipment. Please find contact information here.
 
1) Let us know that you want to return your order for a refund or exchange. Remember to include your order # number in the email.

2) You will receive an email from us with a FedEx or DHL shipping label, which you must print out and attach on the cardboard box.

3) You must return your order in its original cardboard box of 28cm x 10cm x 8cm. A larger cardboard box will not fit our pre-made shipping label, and you will be responsible for covering the extra shipping fee, which we will deduct from the amount that is refunded to you.

4) Deliver your package at the nearest FedEx or DHL pick up location or schedule a pickup (we will give further instructions through e-mail).

Your part is over. We will contact you by email when we have received your package and have exchanged / refunded your order.

Payment

We accept Visa, Visa/Dankort MasterCard, American Express, and PayPal.

During checkout you'll find the option "enter a gift card or discount code". Enter your coupon code and press the "Apply" button to deduct the amount from the total order.

Product specifications

Choosing the right watch is a matter of taste - some like bold watches while others prefer small and thin watch cases. However, we often recommend 40mm & 42mm for men - and 34mm and 40mm for women. Please check our size guide.

Yes. We offer 24 months limited warranty on manufacturer defects. For warranty claims, please send contact us. (please include your order number in the email, thanks). 

The parts covered by the warranty are movements, cases, dials, or defects in the production stage (material defects and negligence in the production stage, etc.).

Please note that VEJRHØJ watches are not suitable for underwater activities. The following events are not covered by the warranty:
- Damage caused by improper or carelessness (striking, denting, crushing, glass part failure, etc.)
- Damage caused by improper repair.
- Damage or failure due to use in fire or water.
- Replacement due to deterioration over time
- Battery replacement

ARCH models:
The outer wooden ring on the ARCH models is treated with a wooden larquer to increase durability. These models are 3ATM pressure tested, but you should avoid contact with water, as it could damage the outer wooden ring.

All other models:
For the majortity of our watches all wooden elements are placed underneath the dial glass, which give them the same durability as a traditional steel watch. They are 3ATM pressure tested, so you can safely wear your watch in light rain or while washing your hands. However, your VEJRHØJ should not be worn during a shower or be submerged. 

The average lifetime of the battery in VEJRHØJ’s wood and steel watches is 3 years. You can replace the battery at any watch or jewelry shop.

Yes, and no tools are needed.

All our watches come with our interchangeable straps, so you can customize the look of your watch by the click of a finger, making sure your watch always matches your outfit, mood and occasion.

If you have ordered a mesh strap and need to adjust the length, this video will show you how to adjust it (See video here)